Hello,

Chimera recently had some problems with the additional services hosted at UCSF and called from the software. I was not even aware that some of them (e.g. Clustal Omega alignment) were implemented in this way )) Anyway, that was a Chimera problem that now appears to be fixed.

Best wishes Eugene

From: CYNTHIA CHRISTINA DE OLIVEIRA Sent: Thursday, December 26, 2019 11:59 PM To: modeller_usage@salilab.org Subject: [modeller_usage] Error - Unavailable server

Hello,

I am trying to use the “Modeller (loops/refinement)” tool present in Chimera software and the following error message is displayed:

NonChimeraError: Web service appears to be down. See Reply Log for more details.

Service 'opal:Modeller9v8Service' is unavailable. See Reply Log for more details.

Is this a temporary server issue or is there a problem with the version of the program I am using (Modeller9v8)? In the latter case, what should I do to resolve this situation?

Thanks in advance,

Cynthia de Oliveira

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